I met her when she was in the college group I led, decades back. We've stayed in touch over the years and I appreciate how she thinks. And one of her Facebook posts struck quite a chord with a number of readers.

”I am having breakfast at a cute place...A nice little family just came in. They have not acknowledged the wait staff once. No 'good morning' or 'thank you' when seated. No eye contact or acknowledgement when given coffee. No eye contact or thank you after placing their order with their very sweet server. I hate it when…”